Gap delivers nationwide. Shipping fee is calculated based on its actual, or dimensional weight, whichever is higher. It is also dependent on the delivery location. Standard shipping rates are as follows: For the first 3 kilos, shipping fee for Metro Manila is ₱150 and ₱200 for Provincial Areas. There will be an additional ₱65 per kilo in excess of 3 kilos. Free shipping for orders ₱4,000 and above.

For Metro Manila orders, we deliver in 3-5 business days. For provincial orders, please give us up to 10 business days to deliver your order. If your package hasn’t arrived within the estimated delivery time, please email us at custserv@gap.com.ph or call us at +632-8-830-5000. Customer Service is open on Mondays - Sundays at 9:00 AM - 6:00 PM.

We strive to ensure that all items on the website are available upon request. However, there may be instances where items will be out of stock. In cases such as this, we shall deliver the available items in your sales order. Please note that if the original order was pre-paid, a refund will be in place for the out-of-stock items.

Customers can pay for the items and other charges if any (i.e., delivery), thru any of the following modes of payment:

ONLINE

• Credit/Debit Card via PayPal
• Credit/Debit Card or GCash via Paynamics
• BDO, BPI, or HSBC Installment via Paynamics - 3 months 0% interest for a minimum purchase of P5,000
  • Installment option may not be available on certain promotions.

UPON DELIVERY

• Cash On Delivery (COD)

For security purposes, payments made online via credit card go through an additional layer of security using 3-D Secure technology. 3-D Secure is a global authenticated payment program and interoperable technology standard for secure payment, more commonly called Verified by Visa and MasterCard SecureCode, protecting merchants from chargeback losses and costs related to fraudulent or disputed online transactions. A transaction using 3-D Secure will initiate a redirect to the website of the issuing bank to authorize the transaction. Specialty Lifestyle Concepts, Inc. does not have control over the authentication method used by the issuing banks. After authentication, you will be redirected back to the bananarepublic.com.ph checkout page to complete your order. For more information on authentication, please contact your issuing bank.

For information regarding PayPal payments and accounts, visit the PayPal website https://www.paypal.com/

Paynamics Technologies Inc. is an electronic payment solution provider that offers a secure, real-time payment processing of credit/debit cards and other payment systems online.

Enter your promo code in the “Promotions” area of the shopping cart and click “Apply” to show the discounted price. Please note that the value of the promo code is divided proportionally to each item. Promotional or discount codes cannot be combined with any other ongoing promotions or discounts.

Return Online

Only products purchased from gap.com.ph may be returned online. You may return your items free of charge for the first return-exchange request of a regular priced item provided it is within the return period of 30 days from the receipt of the item. Delivery charges may apply for the succeeding returns

All items must be returned new, in good condition, and in the item's original packaging, with complete tags and labels, with the original receipt, and with the Packing Slip.

All return requests are subject to approval. Ensure that you provide clear photos of the items to avoid any delays in the review and approval process.

Returns due to the following reasons shall be automatically declined:

• Items were not originally purchased from gap.com.ph
• Items have been altered, worn, or used
• Items were improperly handled by the customer
• Change of mind

The following items are not subject to returns or exchanges, unless due to factory defect or wrong product received:

• For Hygiene reasons - personal care items like socks, tights, hosiery, swimwear, undergarments (underwear, boxers)

Once your request for return is approved, please note that this does not yet guarantee a sure refund. The actual item returned shall still go through a final verification/evaluation process before your refund will be processed.

Shipping, handling, and delivery charges are non refundable except for defective or damaged items. For items confirmed to be defective, the value of the item at the time of your return shall be based on the price reflected in your receipt including shipping charges.

Shipping, handling, and delivery charges return and exchange of items bought on promotion or sale will be shouldered by the customer, except in cases where the item is damaged, defective, or the wrong item is received.

Return In Store

We currently do not accept returns and refunds in store, however you may request to exchange your item in store. See our FAQs - Can I exchange an item? for instructions on how to exchange items in store.

Note on receipts: The digital sales invoice will be sent to you within 24-48 hours from successful delivery of your order./

Exchange Online

You may request to exchange an item (if applicable) for one of the following reasons:

• Damaged/defective item
• Wrong product received
• Item does not fit (apparel and footwear only)

Please contact our customer service at custserv@gap.com.ph, and we will do our best to assist you.

Please note that all exchange requests are subject to final review by our team before the exchange is processed.

To ensure a smooth and hassle-free return process, please see our FAQs - What is your return and exchange policy?

Exchange in Store

We have a friendly and knowledgeable store staff to help with any order queries or return/exchange requests. If you wish to exchange the items purchased online in the stores, you may visit any of our physical stores and we’ll be happy to help. Kindly refer to our directory here to find a store near you.

How to exchange an item

• Step 1: Bring your item for exchange to any store of our stores listed here https://gap.com.ph/pages/our-store
• Step 2: Store cashier will validate your return. Please present proof of purchase
Original Receipt or Digital Sales invoice
• Step 3: Select your replacement item
• Step 4: Store cashier will complete your exchange.

Exchange conditions

Please make sure to request your exchange in-store within the return period. The return period starts from the date that you received your order. A 15 day grace period will be added to consider delivery times:

• To be eligible for an exchange, the item must be in its original packaging and complete with tags and labels (if applicable).
• Please note that the store will conduct a final verification/evaluation process and confirm if the item is acceptable for exchange.
• You may request to exchange the item for one of the following:
  • same item (if damaged)
  • change of color or size
  • another item
  *If the item you’re exchanging is no longer available, our store team will work with you to find a suitable replacement.
• Exchange value of the replacement item will be based on the invoice price, excluding shipping fees:
  • If the replacement item has a lesser value, you will receive a credit note for the difference. This credit note is usable at any physical SSI store (view our Store Directory). Note: Shipping fee is excluded from the credit value unless the item is damaged.
  • If the replacement item has a higher value, you will need to pay for the price difference at the store.
• Items on sale and promo are acceptable for return/exchange. However, this will be allowed only for change of color/size or outright exchange
• For items that come with a free item, (Gift With Purchase, Buy 1 Get 1) the free item shall also be returned with the order. For outright exchange, the customer is not required to return the item.

Returns and refunds

We ensure your orders are quality checked and packed with care for your satisfaction. In case it arrives damaged or with defects, you may request for a refund and return your order or select items from your order free of charge for the first return provided it is within the return period, which begins on the day our official partner courier delivers your item.

To start the return process, you may opt for our shipping partner to pick up your return package, or you can drop the item off at one of our designated logistics partner’s drop off locations. All return requests will be subject to final review by our team before a refund or reversal is processed. The time it takes to receive your refund or reversal will depend on your bank or card provider.

How do I request a return?

Please make sure that the item fulfills the requirements below:

• Purchased on gap.com.ph
• Within the return period (30 days upon receipt)
• New and in original condition
• Original packaging with complete tags and labels
• Original Receipt or Digital Sales invoice
• Included in the list of items eligible for return (see FAQs - What is your return and exchange policy?)
• Step 1: Get in touch with us via custserv@gap.com.ph
  • Our agents will contact you if your request has been approved.
  • If approved, a Return form will be sent.
• Step 2: Pack the item in its original packaging with complete tags and labels. Include the Return Form sent via CS.
• Step 3: Return the package via:
  • Option 1: Pick-up
    Our courier partner will pick up your return package free of charge* in 2-3 business days
    *Free for the first return
  • Option 2: Drop off the package at any LBC branch
• Step 4: Our team will receive the returned item/s and review if they are acceptable for return.
• Step 5: We will email you on the status of your return request if it has been accepted or not.
• Step 6: If your request is approved, we will begin to request your refund with our payment partner.

Please note that refunds are done via original MOP for prepaid orders and Cheque Payment for Cash On Delivery orders. This shall be advised by our Customer Service team through email once the item has been physically reviewed and accepted for return.

Here are the usual lead time for refunds depending on the MOP:

• Credit/Debit Cards: 2–15 business days
• Installments: 5–15 business days
• E-wallets: 2–4 business days
• Online Banking: 5–12 business days
• COD- 2-3 weeks

We will notify you with the refund reference number once it becomes available.

Please note that the time it takes for the refund to appear in your account depends on your bank’s processing time.