Important Notice: Please expect delays in order processing and deliveries due to nationwide community quarantine conditions. Thank you for your understanding. LEARN MORE
FREE SHIPPING ON ORDERS OF ₱4,000 OR MORE
40% OFF ALL MEN, KIDS, TODDLERS & BABY (3 AVAILABLE)
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FREE SHIPPING ON ORDERS OF ₱4,000 OR MORE

NATIONWIDE COMMUNITY QUARANTINE

Updated June 16, 2021

Why is my shipment taking longer than usual?

In light of the situation and Community Quarantine in place, customers may experience shipping delays as we are taking extra precautions in our fulfillment centers to help keep our teams safe. We thank you for understanding.


How can I check the status of my order?

You can check your order status here and you will receive a confirmation email with a tracking link once your order has shipped. If your order is processing, we are working on it and will ship it as quickly as we can.


How can I make a return?

Items for return shall be accepted within 30 days from the date of receipt.

If you have any questions, contact us at custserv@gap.com.ph or call us at +632 8-830-5000.



Are stores open?

In compliance with the recent IATF guidelines and Community Quarantine in place, here's the updated store hours.


Store Store Hours
Central Square

11:00AM - 9:00PM(Monday-Sunday)

Abreeza, Davao

10:00AM-8:00PM (Sunday-Thursday)

10:00AM-9:00PM (Friday-Saturday)

Alabang Town Center

11:00AM - 7:00PM(Monday-Sunday)

Glorietta

10:00AM-8:00PM(Monday-Friday)

10:00AM-9:00PM(Saturday-Sunday)

Shangri-La Plaza

11:00AM-8:00PM(Monday-Thursday)

10:00AM-9:00PM(Friday-Sunday)

SM Megamall

10:00AM - 9:00PM (Monday-Sunday)

SM Mall of Asia

10:00AM - 9:00PM (Monday-Sunday)

Trinoma

10:00AM - 8:00PM(Monday-Thursday)

10:00AM-9:00PM(Friday-Sunday)

The health and well-being of our customers and employees is our top priority, and as such we will be implementing extra steps to keep you safe when in store.

  • Hand sanitizer will be available on entry
  • Social distancing markers will be in place throughout the store
  • We’ll have new cash wrap safety measures in place
  • We may limit the number of people in store so you can shop confidently

 

Are you still open online?

Yes — we are open for business for our customers 24/7. We’re offering free shipping on all purchases of P4,000 or more.
 
How are you keeping your distribution centers safe?

We have increased the frequency of regularly scheduled cleanings and sanitization efforts in our Distribution Centers. We’re recommending all employees to take precautionary health measures, including frequent handwashing, social distancing, staying home when sick, and pausing all non-essential work travel.


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