FREQUENTLY ASKED QUESTIONS
SHIPPING & DELIVERY
We deliver nationwide for P200. Free Shipping for orders P4,000 and up.
For Metro Manila orders, we deliver in 3-5 business days. For provincial orders, please give us up to 10 business days to deliver your order. If your package hasn’t arrived after 5 business days, please email us at firstname.lastname@example.org.
Once an order has shipped out, we will send you an email with the tracking number. You may then proceed to the courier’s tracking page and type in the tracking number to get details regarding the shipment. Please allow 1 business day for our couriers to update their records.
What are my online payment options?
- Credit card : Visa, Mastercard
- Cash On Delivery
How do I use a promotional or discount code?
Please enter your promo code in the "Promotions" area of your basket and click on "Apply". The promo code and the corresponding discount will appear in your basket. Only one promo code can be used per order. Please note the value of the promo code is divided up proportionately to the item price. In case of return, you will get the refund of the amount paid on the returned item minus the promotion amount applied. You will then lose the promotion amount of the returned item.
RETURN AND EXCHANGE POLICIES
How do I return a product bought in gap.com.ph online shop?
Normally parcels are returned to us within 10 working days but on some occasions returned parcels are delayed especially at busy periods like Christmas. Please allow up to 15 working days before contacting us. It is important to note that refunds can take up to one month to be completed due to the time an inquiry with our logistics service and Carrier Company may take. We thank you for your understanding.