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PROMO MECHANICS:

  1. Get 30% off on select holiday items.
  2. See list of items in the promo banner located at the homepage.
  3. Promo is until December 11, 2018 only.




DTI FTEB PERMIT NO: 15228, SERIES OF 2018

PROMO MECHANICS:

  1. Get a FREE Gap Holiday Tumbler for a minimum purchase of P4500 or more.
  2. This tumbler will be inserted in your package.
  3. Promo is valid until December 26, 2018 only.




DTI FTEB PERMIT NO: 13482, SERIES OF 2018

FREQUENTLY ASKED QUESTIONS

 

SHIPPING & DELIVERY

  • How much is shipping?

We deliver nationwide for P200.  Free Shipping for orders P4,000 and up.

 

  • How long does delivery take?

For Metro Manila orders, we deliver in 3-5 business days. For provincial orders, please give us up to 10 business days to deliver your order. If your package hasn’t arrived after 5 business days, please email us at custserv@gap.com.ph.

 

  • How can I track my order?

Once an order has shipped out, we will send you an email with the tracking number. You may then proceed to the courier’s tracking page and type in the tracking number to get details regarding the shipment. Please allow 1 business day for our couriers to update their records.

 

 

PAYMENT

What are my online payment options?

 

- Credit card : Visa, Mastercard

- Cash On Delivery

 

How do I use a promotional or discount code?

Please enter your promo code in the "Promotions" area of your basket and click on "Apply". The promo code and the corresponding discount will appear in your basket. Only one promo code can be used per order. Please note the value of the promo code is divided up proportionately to the item price. In case of return, you will get the refund of the amount paid on the returned item minus the promotion amount applied. You will then lose the promotion amount of the returned item.

 

RETURN AND EXCHANGE POLICIES

How do I return a product bought in gap.com.ph online shop?

 

  • Within 30 days of receipt
  • Items bought through the website may be returned online and via any of our physical stores.
  • Invoice available
  • Original condition
  • Items for return shall be accepted within thirty 30 days from the date of receipt. (i.e., based on the received date on the Delivery Receipt). Please make sure that the item for return is still in good, saleable condition and is still in its original packaging with original tags and box. All returned products not complying with our return policy would be returned to you without refund. Further, we may request that you pay for the shipping of such products back to you unless the products are faulty, not as described or otherwise not of satisfactory quality.

 

Normally parcels are returned to us within 10 working days but on some occasions returned parcels are delayed especially at busy periods like Christmas. Please allow up to 15 working days before contacting us. It is important to note that refunds can take up to one month to be completed due to the time an inquiry with our logistics service and Carrier Company may take. We thank you for your understanding.